Clarity and confidence
for those who need
operational peace of mind

The first cycle is 6 months. That's the time we need to calibrate the partnership, understand your operation's rhythm and deliver real value. After that, no lock-in — just 30 days' notice to organize the transition.

Hours don't roll over. We work with limited, controlled capacity — if they did, we'd lose the quality control that's exactly what you're paying for. In the last week of the month we accept no more than 25% of the total package, precisely to avoid end-of-month rushes.

An emergency is an emergency — reach out anytime. But it's worth knowing our process is designed to minimize emergencies: we don't make store changes after 3pm on weekdays or at any time on Fridays, to protect the weekend. If something happens outside that, we'll be online as soon as possible.

For Continuous Evolution, we prefer not to take on projects without code history — in some cases, like VTEX IO, it's not even technically possible. But if that's your situation, we can build a new project from scratch. With one advantage: the code is yours, guaranteed in the contract. If you ever decide to move on — though we doubt you'll want to — you take everything with you.

We work with Monday.com. Each partner has their own board, with access for up to 3 people from your team — to create, prioritize and validate the tasks to be executed.

Each partner has a WhatsApp group with us — the channel for urgent matters and quick questions. Anything that makes sense as a task, we move to Monday.

We don't handle product registration directly — the operational details stay with you, and we don't want to risk inconsistencies in your product data. But we provide full support: guidance, documentation, and when needed, a call to do assisted registration with your team.

No. You sign one contract with us and we can cover all your stores — as long as they're on the platforms we work with. You decide how to best distribute the hours between them.

Technical SEO and performance are part of the standard flow — included in the regular plan. GEO is a separate product, as it requires analysis, documentation and ongoing monitoring that goes beyond the day-to-day of the store.

We're nomadic, so we have the freedom to be in many places. If we're in your city at the right time, it'll be a pleasure. If not, we can align travel costs and schedule something — freedom is never in short supply.

We prefer doing the full work — analyzing, bringing ideas, thinking together, spotting opportunities. But we respect each partner's rhythm. If your strategy team already calls all the shots, we execute with quality. If you want us involved in the decisions and a technical eye on the strategy — even better.

Yes. In the first week of every month we have a fixed meeting with each partner — set at kick-off — to talk about where the store stands, planned actions and brainstorm for the next cycle.

Inside Monday you have access to a custom dashboard with all activities, hours and status of everything executed throughout the year — month by month, in real time.

We work with VTEX and Nuvemshop. The platform choice depends on the moment, the volume and the brand's strategy — and it's part of what we assess together with the client when needed.